Problems Sending Email

In an effort to combat spam, many ISPs (the companies who provide your connection to the Internet) are blocking the default port for sending email for email addresses that are not provided by them.

If this is what's happening, you will get an error message like:
The connection to the server has failed. Account: 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

You have 2 options:

A) Change your outgoing mail (smtp) port to port 26.
To Do This:

  1. Go into the email client on your computer
  2. From the "Tools" menu select "Accounts"
  3. Select the affected email account and click "Edit"
  4. In the Sending Mail section, click on "Click Here for Advanced Sending Options"
  5. Check the box that says "Override default smtp port" and enter the port number 26

B) Use your ISP's outgoing mail server information

To Do This:

  1. Go into the email client on your computer
  2. From the "Tools" menu select "Accounts"
  3. Select the affected email account and click "Edit"
  4. In the Sending Mail, SMTP server field enter the information provided by your ISP

Please note that this method will not have an affect on your outside clients. Any email you send from this account will look as though it is coming from you@yourdomain.com to the average user. All mail sent to you@yourdomain.com will still reach your inbox.

 

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