All hosting packages include a 30 day money back satisfaction guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund of 100% of your money if you cancel your account within 30 days of the activation.
No refunds are available after 30 days.
Any request for cancellation must be received via our online support ticket system. You will receive verification upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.
Please allow up to 4 weeks for refunds to be processed.
Domain registration is not included and is nonrefundable.
InfoClearHosting.com guarantees that the network will be available 99% of the time in a given month, excluding scheduled maintenance. Therefore after network downtime of 1.41 minutes per day, calculated monthly, InfoClearHosting.com will refund 5% of the monthly hosting fee to the requesting customer for each 30 minutes of downtime up to 100% of the monthly fee. This guarantee applies to the network connectivity and server uptime, but does not apply to "acts of god" or "hardware failure" or "war" outside of anyone's control. Connectivity is measured as the ability of the server to transmit and receive data.